Ordering
Placing an Order
1. How do I place an order?
To place an order, add the desired items to your cart and proceed to checkout. Enter your shipping and billing information as prompted, then complete your purchase.
2. Is it necessary to create an account to place an order?
No, you can place an order without creating an account. However, creating an account allows you to track your order and view your purchase history easily.
3. Can I make changes to or cancel my order after it has been placed?
Unfortunately, once an order is placed, it cannot be changed or canceled. Please review your order carefully before completing the purchase.
4. How do I apply a promo code or gift card?
During checkout, enter the promo code or gift card code in the designated field and click “Apply” to apply the discount to your total.
Shipping
1. Where do you ship to?
We currently ship to addresses within the United States.
2. How long does it take to process my order?
Orders are typically processed within 2-3 business days.
3. What are the available shipping options and rates?
We offer standard domestic shipping within the USA at a flat rate of $9.75.
4. How long does shipping take?
Standard shipping times within the USA are 3-7 business days.
Returns & Refunds
1. What is your return policy?
We accept returns within 28 days of receipt, provided the item is in its original condition and packaging.
2. How do I initiate a return?
To initiate a return, email us at [email protected] with your order number and the reason for the return. We will provide return instructions.
3. What is the refund process?
Refunds are processed within 3-5 business days of receiving the returned item.
4. Do you provide return shipping labels?
No, customers are responsible for the cost of return shipping. We do not provide return shipping labels.
Cancellation
1. Can I cancel my order?
Unfortunately, once an order is placed, it cannot be canceled.
2. What if my order is out of stock?
If an item is out of stock, we will notify you promptly and provide options to cancel or modify your order.
Payment
1. What payment methods do you accept?
We accept:
- Visa
- MasterCard
- American Express
- JCB
- Diner Club
- Discover Card
- PayPal
2. Is my payment information secure?
Yes, we prioritize your security by using industry-standard SSL encryption to protect your payment information.
3. Do you offer discounts after an order is placed?
No, discounts or promotional offers must be applied during checkout. Ensure you enter any promo codes or gift cards before completing your order.
If you have any additional questions or concerns, please don’t hesitate to contact us at [email protected]. We’re here to help!