At Bluetut, we value your satisfaction and strive to accommodate order cancellations when possible. However, we adhere to a clear cancellation policy to ensure fairness and efficiency.
How to Cancel an Order
If you wish to cancel your order, please contact our customer service team promptly at [email protected]. When contacting us, include:
- Your order number
- Reason for cancellation
Cancellation Before Shipment
- If your order has not been shipped, we will make every effort to cancel it.
- A refund will be processed to your original payment method. Please allow 3-5 business days for the refund to be reflected in your account, depending on your payment provider.
Cancellation After Shipment
- If your order has already been shipped, cancellation is not possible.
- You may initiate a return after receiving the order. Please refer to our Return Policy for details on how to proceed.
Order Cancellation by Bluetut
We reserve the right to cancel an order under the following circumstances:
- Suspected fraudulent activity
- Incorrect pricing or product information
- Product unavailability
- Shipping restrictions
If your order is canceled by Bluetut, you will be notified immediately. A full refund will be issued to your original payment method.
Refund Processing
- Refunds are initiated promptly but may take 3-5 business days to reflect in your account, subject to your payment provider’s processing times.
Price Adjustments and Discounts
Bluetut does not offer price adjustments or post-order discounts. If you have questions about pricing or your order, please contact our customer service team prior to placing your order.
Contact Us
For further assistance or inquiries, please reach out to us at:
Email: [email protected]
Our team is dedicated to ensuring your satisfaction and providing exceptional service.